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Heaven's Exclusive collection
Once an order has been placed, it is not possible to modify any of the details. If you want to cancel your purchase, please contact us as soon as possible - it may be possible to cancel your order if it has not yet been proceeded by the warehouse.
Once you have received your order, you can return one or more items for a full refund by following our Return Policy.
Once your order is placed, you will receive an email confirmation with details regarding your purchase. Once your order ships you will additionally receive a shipping confirmation email with tracking information. Visit the TRACK YOUR ORDER page for more details. Registered clients will also find order details in their Yom Kippur account. Please note some orders ship from our international distribution center and tracking will activate once it clears customs.
It is not possible to choose a specific date and time for delivery. The estimated delivery period depends on the shipping method you choose.
After the package has been dispatched, you can track it from the Follow Your Order page or from My Account if you placed the order while logged in.
Please make sure someone is present at the shipping address to receive the order, as the courier usually requests a signature for the delivery. The courier will leave a note with further instructions in case no-one was available at the address. If your order has not been delivered within the estimated period, don't hesitate to contact us.
Yes although, you will be responsible for shipping fees, damages or losses.
In accordance with the Terms and Conditions of Sale, the label is one of the requirements for the return to be accepted. Please note the following conditions to receive a refund:
Yom Kippur products are carefully crafted with the most exquisite materials, design and workmanship. Yom Kippur products are made by Israel.
